Knowledge base

Logging in help: FreshDesk & FreshChat (1)

Freshdesk/Freshchat Login Issues (3)

• How to clear your web cache and log in successfully
• Password Reset not coming through
• Agent Access Request

Freshdesk (2)

FreshDesk FAQs (5)

• Team Dashboards
• Analytics
• Filtering tickets

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Freshdesk Access templates (1)

• Freshdesk Access templates

Freshchat (2)

FreshChat FAQs (4)

• Team Dashboards
• Freshchat Analytics Reporting
• Troubleshooting for Webchat

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Freshchat Access Templates (1)

• Freshchat Access templates

Helpcentre (1)

HelpCentre FAQs (2)

• Adding/Amending Helpcentre Articles
• Banner Notifications

Useful documents and guides (1)

General documents and guides (2)

• Formatting Examples for Moose Theme
• HAR file instructions

Knowledge Base (2)

Article Amendments (8)

• New Article or Article Amendments
• Biannual Statement QBS
• Business Owners

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TKB FAQs (7)

• Change Brand
• TKB Logging on
• TKB Password reset failure

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