Who has access to Analytics in Freshdesk?
You will be able to view the reporting functionality Analytics in Freshdesk if you are set up as a Manager or a Supervisor.
How do I find reports in Freshdesk?
Select the graph icon in the left pane and choose 'Analytics'.
What does 'Analytics' show me?
You can see a breakdown of ticket volumes, review trends, your team's productivity and customer satisfaction too.
Can I build a custom report?
There is the functionality to have custom reports or scheduled reporting. If there is a specific report you'd like to receive regularly, you can clone an existing default report or create one from scratch. Attached is our guide of full MI capabilities in Freshdesk
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