Where can I filter tickets?
When viewing tickets, there will be a search pane on the right of the screen. This will allow you to filter the tickets by agent, group, status, response or resolution due date and a number of other criteria.
How do I filter tickets?
You can filter tickets for single or multiple criteria over a set or custom date range. After you select the filters the tickets within range will automatically appear. In order to apply a new filter you will need to clear all filters that are currently applied.
Can I view the tickets that I've filtered in a spreadsheet?
Yes, you can. If you select 'Export' above the filter pane, reselect the time range and hit update and export. This will send a spreadsheet of the tickets to your email address.
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