Does it matter what Internet browser I am using?
Yes, Freshchat works most efficiently on Google Chrome.
My login screen is still loading - is something broken?
Due to browser isolation you will need to clear your browsers cache for "All Time". If you are still unable to log in please raise a ticket with our team.
Clearing cache and browser isolation
I cannot resolve and wrap up my chats in desk?
Due to browser isolation you will need to clear your browsers cache for "All Time". If you are still unable to log in please raise a ticket with our team.
Clearing cache and browser isolation
I'm not having chats assigned to me - is something broken?
You need to ensure you are active on Intelliassign to have chats assigned to you. You also need to ensure you are assigned to the correct groups and skills in the system. If you are unsure please raise a ticket to us for further support
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