Every article requires a Business Owner to be added to the Knowledge Base.
The Business Owner is responsible for the content being up to date and accurate.
Any amendments to these articles can only be made through the approval of the Business Owner.
When assigning a Business Owner, it is preferred that it is a Team with a group email address.
The Business Owners details will be added to the bottom of the article in a Show/Hide like below:
For Internal Use Only:
Business Owner Team: TKB Team
Business Owner Contact Details: tkbteam@sscinc.com
Note: All Knowledge Base updates are approved by the Business Owner.
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