Knowledge Base Structure Guide

Modified on Thu, 16 Oct, 2025 at 12:25 PM

Internal Knowledge Base Portal Home

Our TKB Team solution home looks like this:

This is separated by categories and folders


Categories

When clicking on a Category option it takes you to this screen, highlighted is the Category

Folders

Highlighted below is the Folder, you can have multiple folders under 1 category:

Articles

Highlighted below are the articles

When you select one of the articles it comes to view as below:

Here you can see the folder, category, solution home (where all the Knowledge Base content is stored) and portal home.

Business Owner Details

For Internal Use Only:

Business Owner Team: TKB Team

Business Owner Contact Details: tkbteam@sscinc.com

Note: All Knowledge Base updates are approved by the Business Owner.

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